Privacy Policy

Last Updated: March 2026

At Solar Surge (referenced as "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information that is necessary for us to provide our solar engineering services and to conduct our business. This includes:

  • Contact Information: Name, residential address in Queensland, email address, and phone number.
  • Energy Data: Electricity bills (uploaded by you), National Meter Identifier (NMI), and energy usage patterns to perform your Strategic Energy Audit.
  • Technical Data: IP address, browser type, and usage data when you visit www.solarsurge.com.au.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Fill out our Energy Independence Assessment (Quiz).
  • Upload a copy of your electricity bill.
  • Contact our Brisbane or Gold Coast teams via phone or email.
  • Subscribe to our Real Solar Talk blog or newsletter.

3. Purpose of Collection

We use your information to:

  • Design and engineer a custom solar + battery system tailored for your home.
  • Provide accurate financial modelling and ROI projections.
  • Coordinate installations with our licensed electrical teams across South East Queensland.
  • Send you relevant updates about the QLD energy market and system maintenance.

4. Disclosure of Your Information

We do not sell your personal information. We only disclose your data to:

  • Government Bodies: To process solar rebates (STCs) or grid connection applications in Queensland.
  • Service Partners: Finance providers (if requested by you) or specialised hardware technicians.
  • Legal Requirements: If required by law or to protect our rights.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes secure servers, encryption for bill uploads, and internal protocols to ensure only authorised personnel handle your energy data.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate or out of date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Gold Coast headquarters:

Solar Surge Australia

32 Junction Rd, Burleigh Heads QLD 4220

Phone: 1300 SOLAR AU (1300 765 272)

Email: hello@solarsurge.com.au